Shipping and Return Policies 📄

Shipping and Handling

  • All yarn is here in Australia now, and will be sent from, or is available for pickup from Ringwood East, Victoria.
  • Flat rate shipping of $11 for Australian standard shipping. Tracking included.
  • Items will be posted within 3 business days of receiving payment.
  • International shipping to New Zealand, United States, Canada, Singapore and the United Kingdom only. Tracking included. 
  • I do not accept any responsibility for any customs related issues, costs, or refusals.
  • Please investigate if you are concerned about your country’s customs laws or costs, before purchase.

Shipping Times and Costs

Please contact me if your country is not listed but you would like to purchase from me. I am happy to help if possible.

 

  • Australia   ***     2 – 6  bus. days  ***   $11 flat rate

Shipping Times

Up to 250g

Up to 500g

Up to 1kg

New Zealand

8 -12 bus. days

$16

$19

$25

Singapore

6 -10 bus. days

$19

$25

$36

USA & Canada

6 -10 bus. days

$22

$28

$40

UK

6 -10 bus. days

$26

$33

$46

These times are standard as per Australia Post/Sendle delivery times and do not apply when there are shipping delays or unexpected circumstances.

 

Payment Policies:

I accept Paypal and Credit Card payments.

 

Refund Policies:

  • Domestic returns accepted if item is in original and unwashed condition, with all tags attached and returned within 30 days.
  • Buyer pays return postage.
  • International returns not accepted.

Need help?

Ultimately, I want you to be happy, so please contact me if you have any issues, concerns or questions. 😊

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