Shipping and Return Policies 📄

Shipping and Handling

  • All yarn is here in Australia now, and will be sent from, or is available for pickup from Ringwood East, Victoria.
  • Flat rate shipping of $11 for Australian standard shipping. Tracking included.
  • Items will be posted within 3 business days of receiving payment.
  • International shipping to New Zealand, United States, Canada, Singapore, United Kingdom and China only. Tracking included. 
  • I do not accept any responsibility for any customs related issues, costs, or refusals.
  • Please investigate if you are concerned about your country’s customs laws or costs, before purchase.

Shipping Times and Costs

  • Australia   ***     2 – 6  bus. days  ***   $11 flat rate
  • All prices are shown in Australian dollars.

Shipping Times

Up to 250g

Up to 500g

Up to 1kg

Up to 2kg

New Zealand

6-9 bus. days

$16

$20

$26

$43

Singapore

7-9 bus. days

$20

$26

$38

$65

USA & Canada

7-11 bus. days

$22

$29

$42

$71

UK

6-9 bus. days

$27

$34

$48

$78

China

6-11 bus.days

$20

$26

$38

$65

These times are standard as per Australia Post/Sendle delivery times and do not apply when there are shipping delays or unexpected circumstances.

 

Payment Policies:

I accept Paypal and Credit Card payments.

 

Refund Policies:

  • Domestic returns accepted if item is in original and unwashed condition, with all tags attached and returned within 30 days.
  • Buyer pays return postage.
  • International returns not accepted.

Need help?

Ultimately, I want you to be happy, so please contact me if you have any issues, concerns or questions. 😊

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